Service Included: Four-Star Secrets of an Eavesdropping Waiter - Phoebe Damrosch

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Damrosch details her brief, yet remarkably fulfilling, career as a waiter and lays bare for readers the intimate workings of restaurant table service. Damrosch's ascent through the ranks at chef Thomas Keller's Midtown Manhattan's Per Se offered her a unique glimpse into high-end dining. Demystifying the hierarchy of captains, waiters, and busboys, Damrosch gives the uninitiated a crash course in those management and organizational issues that keep food streaming in perfect synchronization from kitchen to table. Although maintaining perfect service is a good restaurant's habit, success flows equally from good publicity. So Damrosch describes the frenzy produced in the kitchen by every sighting of a critic in the dining room. Without naming names, Damrosch also offers tales of overbearing, self-involved celebrities and their dining foibles. Tips on how to earn a waiter's respect (don't be a no-show; don't send back an entrée that you've nearly finished) pepper the text.

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